Student Grievance Policy

The purpose of the Student Grievance Policy is to provide due process for resolving complaints from all LACM Online officials (administration, instructors, and staff) and students concerning discrimination or harassment.

Grievance Procedures (Due Process)

LACM Online has established 3 grievance procedures for LACM Online officials and students to follow depending on the nature of the grievance. These 3 procedures are:

  1. Standard
  2. Academic
  3. Sexual Harassment
  • Always report grievances immediately to an uninvolved LACM Online official.
  • Under no circumstances will an LACM Online official or student requesting due process be harassed, intimidated, discouraged, or denied access to grievance procedures.
  • Areas for statement of appeal regarding grievance include but are not limited to:

1). Classroom procedures

2). Charges of unfair treatment

3). Charges of unfair grades

4). Absence and tardiness practices

5). Course requirements substantially different from the syllabus

6). Participation in LACM Online activities

7). Sexual harassment



1). The Dean of Online Studies

LACM Online Students: If a complaint cannot be resolved in an informal conference or if the nature of the complaint demands more serious measures, the complainant can write a written, signed, and dated statement of appeal to the Dean of Online Studies. The Dean of Online Studies will schedule a formal conference with all involved persons.

2). The Appeal Committee: If the complaint cannot be settled by a formal conference, the Dean of Online Studies will appoint an appeal committee to review the statement of appeal. The committee will be comprised of:

1 faculty member

1 department chair

2 students

The Committee will consider all relevant testimony and supporting documentation presented by the student or LACM Online official in the statement of appeal. Legal counsel cannot represent the LACM Online official or student.

Based upon a thorough review of all relevant evidence and testimony, the appeal committee will make recommendations to solve the grievance. The appeal committee will have 10 business days from the filing of the request for the statement of appeal to provide recommendations. The Dean of Online Studies will render a written decision.

3). The President of LACM: If the LACM Online official or student believes there are extenuating circumstances or the evidence presented was not appropriately considered, the LACM Online official or student can submit a written appeal to the President of LACM. The President will review the appeal and render a written decision. The decision of the President is final.


An academic grievance must be filed within 10 days or by the Friday of the 2nd week of the subsequent quarter. The following people should be contacted:

1). The Instructor: The student should first speak with the instructor involved in the academic grievance. A conference can be held with the instructor to resolve the grievance informally.

2).  The Dean of Online Studies : If the conference with the instructor does not resolve the grievance, the student can speak with the Dean of Online Studies to seek resolution.

3).  The President: If the grievance is still unresolved in the meeting with the Dean of Online Studies, the student may choose to appeal directly to the President of LACM.


If a grievance pertains to a charge of sexual harassment by an LACM Online official or student:

  • Go directly to the President rather than the offending person.
  • If the matter is unresolved by the President, the LACM Online official or student can use the standard grievance procedure.

All written or verbal communication on the part of LACM Online faculty or students will be confidential.

Change of Student Status Policies and Procedures

For students that wish to change their current academic status, multiple designations exist. These include Withdrawal, Leave of Absence, Change of Major or Program, Extended Applied Learning Absence, and Readmittance. The Office of Academic Advising facilitates all change of status requests and can assist students that have questions about this process.

Questions, Commendation and Complaints

Information in this catalog was current at the time of publication and is subject to change at any time.

Any questions a student may have regarding this catalog that have not been satisfactorily answered by the institution may be directed to the:

Bureau for Private Postsecondary Education 2535 Capitol Oaks Drive, Suite 400 Sacramento, CA 95833


P.O. Box 980818

West Sacramento, CA 95798-0818

(888) 370-7589

fax (916) 263-1897

A student or any member of the public may file a commendation or complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau’s web site (www.bppe.